Sales Agent's Call Center Course - Philippines - English

#1760940
1. Welcome to the Call Center Agent 1.0 Course!
1.1 Share Your "Why" With Us
1.2 Active Listening
1.3 Knowledge Check Active Listening
1.4 LearnMe's Vision. Mission. Goals. Values
1.5 Knowledge Check Vision. Mission. Goals. Values
1.6 Remote Work Organization
1.7 Knowledge Check Remote Work Organization
1.8 Three Essential Sales Skills
1.9 Knowldge Check Three Essential Sales Skills
1.10 Call Center Technologies
1.11 Call Center Technologies Knowledge Check
1.12 Confidence
1.13 Confidence Knowledge Check
1.14 Working conditions and requirements
1.15 Working Conditions and Requirements Knowledge Check
1.16 Roles at our Call Center
1.17 Roles at our Call Center Knowledge Check
2 Selling & Buying Process Participants
2.1 Element 1: Our Products
2.2 Product Knowledge Check
2.3 Element 2: Our Clients
2.4 Our Clients Knowledge Check
2.5 Element 3: Call Center Sales Agent Role & our Expectations
2.6 Call Center Sales Agent Role & Expectations Knowledge Check
2.7 Element 4: Upselling & Cross- selling
2.8 Upselling & Cross-selling Knowledge Check
2.9 Example of the Call
2.10 Example of the Call Knowledge Check
2.11 Self-Assessment Audio Recording
2.12 Selling & Buying Process in the nutshell
2.13 Process in the nutshell Knowledge Check
3 Sales Algorithm
3.1 Sales Algorithm Knowledge Check
3.2 Vitaman Plus (Detailed Presentation)
3.3 Vitaman Plus Knowledge Check
3.4 The Tone of Your Voice
3.5 The Tone of Your Voice Listen and Practice
3.6 The Tone of Your Voice Knowledge Check
3.7 Self-Assessment Audio Recording
3.8 Asking the Right Questions
3.9 Asking the Right Questions Listen and Practice
3.10 Asking the Right Questions Knowledge Check
3.11 Self-Assessment Audio Recording
3.12 Empathy
3.13 Empathy Listen and Practice
3.14 Empathy Knowledge Check
3.15 Self-Assessment Audio Recording
3.16 Features versus Benefits
3.17 Features versus Benefits Listen and Practice
3.18 Features versus Benefits Knowledge Check
3.19 Self-Assessment Audio Recording
3.20 Handling Objections
3.21 Handling Objections Listen and Practice
3.22 Handling Objections Knowledge Check
3.23 Self-Assessment Audio Recording
3.24 Matching Communication Styles
3.25 Matching Communication Styles Practice Makes Perfect!
3.26 Matching Communication Styles Knowledge Check
3.27 Emotional Intelligence
3.28 Emotional Intelligence Practice Makes Perfect!
3.29 Emotional Intelligence Knowledge Check
3.30 Self-Assessment Audio Recording
3.31 The Power of Extra Effort
3.32 The Power of Extra Effort Listen and Practice
3.33 The Power of Extra Effort Knowledge Check
3.34 Self-Assessment Audio Recording
3.35 Closing the Call
3.36 Closing the Call Listen and Practice
3.37 Closing The Call Knowledge Check
3.38 Self-Assessment Audio Recording
3.39 Noting Successes
3.40 Final Exam Dialogue Simulation

1. Call Center Basics

1. Welcome to the Call Center Agent 1.0 Course!
1.1 Share Your "Why" With Us
1.2 Active Listening
1.3 Knowledge Check Active Listening
1.4 LearnMe's Vision. Mission. Goals. Values
1.5 Knowledge Check Vision. Mission. Goals. Values
1.6 Remote Work Organization
1.7 Knowledge Check Remote Work Organization
1.8 Three Essential Sales Skills
1.9 Knowldge Check Three Essential Sales Skills
1.10 Call Center Technologies
1.11 Call Center Technologies Knowledge Check
1.12 Confidence
1.13 Confidence Knowledge Check
1.14 Working conditions and requirements
1.15 Working Conditions and Requirements Knowledge Check
1.16 Roles at our Call Center
1.17 Roles at our Call Center Knowledge Check

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